Sim card is off tray & stuck in phone


What phone do you have? moto g5 plus
What plan are you on? 2gb cell data
Does your plan include data, or just talk & text? data too

Issue Description

new replacement phone, trying to install the 2 sim cards provided. 1 card became loose from the tray and is now lodged in the sim card slot and the tray won't seat. trid shaking phone, card is stuck ! where do i look to see the answer ?


Here are the instructions for inserting the SIM card

Unless you can easily wiggle it out…you may need to seek assistance from cell phone repair services such as


Hi @billh.kczfey,

I’m a bit confused as to why you have two SIM cards. Only one SIM card should be installed in a phone.

Please open a support ticket to see if our technical team can help you out.



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