Sim card problem, new phone

What phone do you have? Moto X 4

What plan are you on? $15.00/mo

Does your plan include data, or just talk & text? 1 gig of data


Issue Description

Setting up new phone (moto X4) for my mom who is an existing republic customer (Moto X first gen). The sim card came preinstalled from Republic yet the phone is telling me there is no sim card installed. I have reinstalled it twice and still get the no Sim card message and icon. Help please.

It’s usually a good idea to install all available system updates before you try to activate your phone.
You can look for updates by going to
Settings -> About Phone -> System Updates

If that doesn’t help, please submit a help ticket

Thanks. All updates were installed prior to activating. I did open help ticket.

Hi @paulf.wqjvds,

Was Republic staff able to help get this resolved via your help ticket?

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