why have I started getting notice to buy a sim card. I have been using my Moto E for a couple of years and this is first notices this week.
Hi @janicep.knqalj and thanks for dropping back into the Community!
Is the Moto E in question a Moto E4? If so, please see if this helps: Connectivity Problems on Cell/WiFi and SIM Errors on Moto E4 – Republic Help.
If not, we need to know which Moto E you have. Please tell us what is said underneath the graphic representing the phone when signed into your Republic account here: https://account.republicwireless.com/account/phones/.
I believe @rolandh was hoping for the full name of the phone, listed just above the device ID.
Did you take a look at the help article he linked? I believe that’s going to get you on the road to resolution.
Moto E4 Plus. I could not locate the update as indicated in instruction. The only thing close was backup and reset.
I found system update. Did it ten times and update number unchanged. It is NPRS26.58-45-19
Is the error message persistent, or does it come and go? Have you tried reseating the SIM card? It may not be aligned correctly.
error message shows when not on wi-fi. I have not tried to replace the sim card since I could not get the update to load. Should I try the sim card placement
Never give up
The instructions for the update are for the Moto E4. Your phone is the Moto E4 Plus, so I don’t believe it’s impacted by that particular issue that requires an update to fix.
Please do go ahead and try reseating the SIM card.
SIM card in place. Still not able to make it receive phone calls or send/receive text.
Can you tell us more about what you’re seeing? Is the “buy a SIM card” message now gone?
Does the phone show any cellular signal strength?
When you try to make a call, what happens? Is there any error message on the screen or some sort of recorded message?
Now the phone does not recognize the Sim card. I have taken in out a few times. There is only one way it fits.
I’d like to ask you to open a Help Ticket so our staff can investigate what might be wrong more thoroughly. They may have some other fixes for you to try, or may want to send you a replacement SIM card.
Have you rebooted the phone since this began?
I have your support ticket in front of me and am adding some notes so our agents have details from this conversation.
I had the same thing with my G5+ one-and-off for about three weeks. I don’t remember much, but that it stated that they could find my SIM card, that I needed to buy a new SIM card, that I needed to reboot and verify (or authenticate) my SIM card. And, eventually, whatever may have transpired since, it went away. I didn’t make any fixes or changes, so, your guess is as good as mine.
Me too on my G5 Plus [3 times] and my wife’s G6 once a couple of weeks ago. Had to reboot twice on each occasion to fix. Has gone away, hopefully.