Sim card stopped working

What phone do you have? Moto z3

What plan are you on? $20.00

Does your plan include data, or just talk & text?

Includes data

Issue Description

–>started today April 8. My SIM card just stopped working. Took it out out it back in. Don’t know what else to do.

started today April 8. My SIM card just stopped working. Took it out out it back in. Don't know what else to do.

Hello @josephinej
Welcome to the Community :slight_smile:

Here are a few things to try:

  1. Connect to WiFi and make sure your phone is up to date.

  2. Turn off the phone and remove the SIM (again), and carefully give it a wipe (especially the gold contacts) and then reinsert.

  3. Use a thin piece of tape (NOT on the gold contacts side) on the SIM and reinsert.

Please let us know how it goes. :slight_smile:

1 Like

Hi @josephinej

Are you still having an issue with your SIM card? :thinking:

Thanks. No what you suggested did the trick

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