SMS Messaging Erratic on Moto G5 Plus

texting
incomplete

#1

What phone do you have? Moto G5 Plus

What plan are you on? My Choice Talk & Text

Does your plan include data, or just talk & text? Just talk & text


Issue Description

My wife's Moto G5 Plus is very erratic receiving texts. At times, I can text her and she receives it instantly. Other times, it can be hours before she gets it. Very often, we will power her phone down, power it back up, and have a BUNCH of texts roll in that have been sent up to a day earlier. My daughter, my son, and I all have Moto G4 Plus phones and have not experienced this behavior. Our home wifi is really good, and she seems to even get a better LTE signal than the rest of us, so we're baffled! Does anyone have any ideas on what might be going on? I have not yet opened a case with R-W on this. Thanks! Oh - one more thing - the rest of us all have data.

#2

You may want to look at the RW Doc, in the troubleshooting section … and ensure that the phone has one of the two approved messaging app :anywhere: Anywhere or :messages: Android Messages


#3