Phone Brand : Motorola
Phone Model : Moto X Gen1
Plan : 1.0 Wifi only
Plan Data : No
Hi there. I am still using Kitkat on my old Moto X Gen1. I had CM Backup installed long ago to backup my SMS & call logs. Have been notified that CM Backup stopped backing up in June or July & will cease to exist as of Oct so folks need to remove their content from their Cloud or lose it.
I use the stock phone messenger. I re-set it to not delete any old messages so i could restore all my messages from CM Backup to my phone & then backup everything w/SMS Backup+. I restored thousands of SMS overnight & now I cannot use Messenger at all. I assume it probably has something to do with a message overload but am unable to delete any messages. Nor can I send or receive new ones or even open the old ones. When trying to open, it just says that it is loading conversations & never finishes, then the message that Messaging has stopped.
I have powered down several times, which will bring up the messages when restarted but once you tap on any of them it freezes with the loading screen & must reboot again. I started in Safe mode w/no difference. I did ##72786#, cleared cache (using volume down + power, etc), cleared cache & data in app, & uninstalled/reinstalled the RW app w/no difference.
I also got a one-time bug report titled “ghost_repw-user 4.4.4 KXA21.12-L2.7.2 12 release-keys” that i was able to email the attachment to myself. It is not something that I can read/interpret, though.
I am hoping to avoid a factory reset so wanted to see if you folks have any other ideas. From a Google search, I think what needs to happen is that messages need to be deleted (even though I have ample storage on my phone) but I am unable to do that. When I tap a sms & then tap Trash, it just takes me back to the original screen of all messages (with that sms still there) or goes to the loading conversations screen, freezes, & then crashes. Any ideas?