SMS Transfer Problem to Moto G Power

What phone do you have? Moto G Power

What plan are you on? 1Gig

Does your plan include data, or just talk & text? 1Gig

Issue Description

Just transfered everything to my new phone, Moto G Power. But the SMS messages on Messenger only transferred up to March 15. I’m missing the last month of texts, and because I’m a teacher, these are extremely important. Any ideas?

Hi @jenniferh.npv2yf and welcome to the Community!

Before attempting to provide guidance, may we know how you transferred the text messages that did reach your new Moto G Power?

Used the prompts on the new phone, connecting to Google on my old phone.

Hi @jenniferh.npv2yf,

Interesting as other than on a Google Pixel that particular feature has never worked for me. Typically, most here use a third party app to move text messages from old to new phone. I’ve used this app:

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Would this still work if I have already activated my new phone and trasferred everything else?

Hi @jenniferh.npv2yf,



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