Snapchat not responding

#1

On my new moto g5s+, Snapchat will randomly shutdown and say that it isn’t working. What should I do??

#2

I see that SnapChat was last updated December 21, 2017. you may want to see if you have an update pending

#3

I checked and I do have the latest update for Snapchat.

#4

Try this:

Go to Settings–>Apps and find the Snapchat app

Tap Force Stop

Then tap Storage

Then Tap Clear Cache

If that does not help, go through the same steps (you can skip Force Stop) but instead of Clear Cache, tap Clear Data. This will log you out of your Snapchat account, so you will need to log in again.

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#5

Ok thank you.

1 Like
#6

Let us know if that does not help.

closed #7

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