Some sounds not working

What phone do you have? Moto Z

What plan are you on? My Choice + 1 GB Data

Does your plan include data, or just talk & text? See above

Issue Description

In last few days, my message notifications have stopped and even phone ringing is not consistent. I'm missing calls and messages due to no sound. Alarm works. I've tried restarting phone, updating, and checking settings. It is not on Do Not Disturb, And all sounds are on full volume. Sometimes the vibrations still work, and sometimes they don't. The phone is about 1 year old and has been working fine, until this lately.

Hi @laurindab,

I’m going to make an assumption that you have the Moto Z4… :thinking:

Please try this to check your text notification sound:

And this for your phones ringtone:

Set ringtones - moto z4 - Motorola Support - US

If your phone still acts strange please let us know. :slight_smile:

(You might also think back to when this started and if you installed any new apps around that time.)

Thank you for your suggestions. I’ve already tried those. Still not working.

Please see if you get the same results while being in safe mode:

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Before I even got to do the “safe mode” attempt, I was checking through all the settings again, and for the first time, turned on the keyboard sounds. Guess what? My phone rang today and sent me normal notifications. We’ll see if it sticks! Wish me luck. :grinning:


Good luck!
Let us know! :smiley:

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