Son lost SIM card for his Moto E4 Plus


#1

What phone do you have? Moto E4 Plus

What plan are you on? My Choice + 3 GB

Does your plan include data, or just talk & text? Data


My son has been in Sweden for 6 months where he was using a SIM card that worked there. He cannot find the SIM he took out of his phone when he got to Europe. How can he get a replacement so his phone will work?


#2

Hi @cynthiak.3jee5d,

Please have the account owner for that phone open a ticket. Our support team will be glad to help, and can make sure he gets the right kind of SIM card.

Is your son back home now? If you’ll let me know the level of urgency and the ticket number, I’ll keep an eye on the ticket for you.


#3

My son got home today. His phone works only on wifi at the moment.


#4

I’m sure you’re glad to have him home. Did you get the ticket opened? It’s too late to get anything shipped today, if not.


#5

ticket-id=1404398


#6

Ticket opened.


#7

Thank you. I’ll take care of it myself right now, but I don’t think it will be able to ship until tomorrow.


#8

He can get by with WiFi till it gets here. He needs to sleep off some jet lag :sleeping:

Really appreciate your help :smiley:


#9