Speaker phone calls dropping

What phone do you have? Moto g Play

What plan are you on? My Choice

Does your plan include data, or just talk & text? All

Issue Description

My calls suddenly started dropping and a pop up said something about a “Call Recording App” that was preventing me from using the microphone. What app? How do I get rid of it?

  • As this just recently started, I would suspect an update has been added to a 3rd party app that could be the culprit
    • You can check and see what updates or new apps were added that coincide with this new problem
    • Access Google Play / :menu: Menu / My apps & games / Installed / Sort by last updated

Hi @mary-joj Are you still needing assistance with this issue?

Thanks for checking! Nope. The problem appeared to be related to a Google Auto setting. Once I disabled that, things went back to normal.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer