Spectrum landline cannot call


#1

What phone do you have? Motorolla G4 Play

What plan are you on? $15 unlimited plus 5 GB Data

Does your plan include data, or just talk & text? Both
I am calling a Spectrum landline of my parents that works however the call will not go thru from my Republic phone but does on other cells. I may get one ring and then beeps and they do not hear it ring at alI. I do not have the number blocked and Spectrum told my parents that the number is not blocked on their end. Thank You and Happy Holidays


Issue Description


#2

only on wifi
only on cell
or both


#3

this is most likely a routing issue I would open a ticket and have Republic support look into it


#4

AFAIK
Spectrum is VOIP
if it is just wifi, it could be a firewall setting on their router/modem…


#5

Spectrum landline being/not being VoIP would make no difference to a call to/from a Republic Wireless VoIP phone. The routing issue and Ticket route suggested by @drm186 is the way to go