What phone do you have?
I have a Moto G (3rd gen)
What plan are you on?
I’m on the Republic Refund plan
Does your plan include data, or just talk & text?
The plan includes data, but I don’t use much of it
Most of the time, I can make and receive calls well. However, sometimes people have to call me several times before I get the call, and when it won’t go through it says to them, “The Republic Wireless member is not available” (I think this only happens when I’m on cell data, not WiFi). For the first few tries they make, it won’t make my phone ring, but I’ll get a missed call notification a few minutes later. If they text me to call them, I can usually reach them on the first try. Similarly, when I try to make calls it sometimes will not ring and then a minute or so later my phone will end the call on its own, so I have to try a few times before it actually rings the number I’m calling.
This occurs even when my phone shows that I have a decent amount of service, and it has been happening for at least several months. Yesterday, it was very bad, and it took way more tries than usual to get through, and the people trying to call me had to try many times to reach me. I was in roaming for some of the time yesterday, and it listed calls, SMS, and no data.
A potentially related problem is that several times a day my phone has started giving me a notification that is titled “data roaming” and says, “You’ve lost data connectivity because you left your home network with data roaming turned off.” What’s odd is that it even gives it to me when the phone shows I’m on WiFi or cell, in addition to the times when it shows that I’m on roaming data. I have my cell data turned on (but I only enable data on call and message-related apps most of the time) and have roaming data turned on in the Republic app, but my phone settings have the “data roaming” option greyed out so I can’t turn it on, and my mobile network settings has the “network mode” greyed out and stuck on “home only.” Is this perhaps part of the problem? How could I change this?
This morning I went into the system update section of my phone and updated PRL and updated profile. I also dialed ##8647## to reset my Republic credentials. I haven’t wiped the cellular settings yet, because that seems drastic, but I’m willing to try it if it could help. I haven’t had problems again today like yesterday, but I’m also not in roaming area today either. I’ve been trying the troubleshooting parts of this page: Make and Receive a Phone Call – Republic Help
I live in an area with at least fair data and cell coverage, with some roaming usage (I checked the Republic coverage map for my area. My phone is three years old and functioning well in all other respects. I really need to have reliable ability to make and receive calls, so I’m wondering if I can make any more changes? It seems odd that it’s a sporadic problem. Other people in my area use Republic and don’t have the data roaming problems that I do, and very rarely have to try several times to reach people, so it seems like its a problem on my phone and not the network in my area. Thoughts?