I can’t believe that RW can not get a Sprint cell tower problem solved. I called Sprint myself and let them know that a certain tower was not giving Sprint cell service. They said they get a crew on it. I feel like RW just blew me off.
I don’t know what Republic told you, or what they can or can’t report to Sprint. That said, I’d be willing to bet that the Sprint Rep told you whatever they thought would get you off the phone. Honestly these days every single tower is actively managed with constant testing and if a tower is truly down the carrier knows immediately.