Storage Stuck on Loading Screen

Hello Republic Wireless Community,

I have been having a problem with my Moto G5plus where I cannot get into my Storage Settings. I have been having this problem for a while, but it is only a mild inconvenience. I have to clear the system cache instead of being able to clear the cache through the storage settings.
Does anyone know why this may be happening or any solutions?!

I uploaded a screenshot of what I see when I go into Settings > Storage

Screenshot_20191208-205929|281x500

Hello @sarah.smile

I think the Moto G5 Plus has a SD card slot. If it does, and you have a card in it, try turning off the phone, removing the SD card and going to the Storage Settings again.

Please let us know how it goes :slight_smile:

@sarah.smile Any update on this issue?

@sarah.smile have you been able to get things working normally?

@billg, any insight here?

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The only solution I’ve seen to this issue is a factory reset, unfortunately.

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I’m trying to work this out with granddaughter Sarah. She has a lot of questions about what will happen to her data during the recommended factory reset. We are discussing that now. I’ll take care of this going forward. Thanks for letting me know.

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I did the factory reset and the storage does load now! Thanks for the suggestion! I was hesitant because it is a tedious process, but the problem is solved now!

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