My wife and I have been using the Ascend 5W for about a month. We’ve been with RW since 2012 and were previously using Moto X1s.
Our problem: about 50% of my calls to her Ascend phone go straight to voicemail
Circumstances: I’m at the office and usually call her from my office landline. Her phone is constantly connected to our home wifi. The phone immediately plays her voicemail greeting with no rings. If I call back right away, the same result is reached. If I wait long enough or at different parts of the day, the call will ring. She has no awareness of these missed calls and this issue was not present when she had her Moto X1. There have been no changes to our home wifi.
I’ve seen some threads regarding call problems with this phone when cell service isn’t available. Could it be that her phone is dropping the cell connection periodically, thereby preventing calls? I thought it was supposed to work through wifi alone?