Strange call/voicemail/logging sequence


What phone do you have?
Moto g5 plus
What plan are you on? Clear
Does your plan include data, or just talk & text? 1GB data

Issue Description

I’m on WiFi calling at home. I got a call today, but the phone did not ring. My phone notification indicated a voicemail, and I was able to retrieve it. However, my phone did not log the call, just the voicemail. RW logged the call (I checked on the web).

I’m trying to figure out why the phone did not ring, and why the call was not logged in the phone app. The voicemail suggests that the call went through, but straight to v-mail perhaps? If so, wouldn’t I still see the call logged?


Hi @ceedee,

If the call never reaches your phone, like if it’s off, or if it has no connectivity and doesn’t ring, then the call will go straight to voicemail and will not be logged in the phone’s call log.


Makes sense. Thanks. The phone was definitely on, as the log indicated a call I made 7 minutes before the voicemail. So, I guess it was a connectivity issue.


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