Suddenly text and voicemail not working properly

What phone do you have?
Motorola G7
What plan are you on?
My Choice 1 GB
Does your plan include data, or just talk & text?


Issue Description

We loved the Republic wireless service, and have used it for years. Suddenly we are very unhappy with two features- text and voicemail. Text- messages are not being sent, and I havent received messages.
Voicemail- suddenly we have to enter the passcode to retrieve vm messages. Have entered the passcode in Republic app numerous times- still doesnt work.
I am wondering is it time to change to another cell service. Getting very frustrated.

Hi @ginag.lks9mm,

I think some recent app updates (Phone and Messages) may have introduced these issues.
For the messaging issue, please take a look at this topic and let us know if the solution marked there helps you, as well:

If you’re having trouble dialing into voicemail when on WiFi, you might try muting the phone before entering the PIN. You can also reset the PIN in the Republic app.

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