Suddenly text and voicemail not working properly

What phone do you have?
Motorola G7
What plan are you on?
My Choice 1 GB
Does your plan include data, or just talk & text?

data

Issue Description

We loved the Republic wireless service, and have used it for years. Suddenly we are very unhappy with two features- text and voicemail. Text- messages are not being sent, and I havent received messages.
Voicemail- suddenly we have to enter the passcode to retrieve vm messages. Have entered the passcode in Republic app numerous times- still doesnt work.
I am wondering is it time to change to another cell service. Getting very frustrated.

Hi @ginag.lks9mm,

I think some recent app updates (Phone and Messages) may have introduced these issues.
For the messaging issue, please take a look at this topic and let us know if the solution marked there helps you, as well:

If you’re having trouble dialing into voicemail when on WiFi, you might try muting the phone before entering the PIN. You can also reset the PIN in the Republic app.

Message an
Expert customer