Ordered two replacement phones last week. Both Motog5S (refurbished). Paid two day delivery. Finally, six days later, they arrived. Holiday. Whatever. Amazon has raised the bar, people. Harumph… One of the two phones arrived bricked. Does not accept a charge. Does not turn on. Tried same charger in the other phone and it worked, so it’s definitely the phone. Tried to find out what to do from Chatbot, and he can only say, “not my job, what’s your PIN?” I took a stab at PIN, and then I get a “WRONG! You never set a PIN.” You have only two more guesses" message. That’s when I knew for sure it was a chatbot.
Asked several more times, in several more ways, “what do I do next?” Answer always some variation of “Not my job man.” Closed out Chatbot session in disgust. Tried to open a Help Ticket. Mandatory field is “Phone Number” referring to the phone I’m having trouble with. Since it has not been activated, it HAS NO PHONE NUMBER. I ended up filling in the number for my currently activated phone; not that that is in any way helpful to any Help Tech that may look at the ticket. Assuming there is a Help Tech.
Then it asks me to put a Subject Line. I put, “Phone arrived bricked”. The screen then jumps to a bunch of irrelevant article links and deletes all my answers in the screens above. It took three times to work around this to get a minimal request for support ticket launched, but of course, it didn’t ask me any relevant info; like what is the IMEI number of the phone in question, etc.
I’ve already wasted 10 times more time on this than if you just had a freakin’ phone number and a person on the other end of it.
Been here five or six years, never needed support. Now I know I have just been lucky.
Put Review Here:
- Be descriptive
- Be fair
- Be reasoned
- Be conscientious of other members
- Be honest. Even if brutally so, we can take it!
- Add pictures if you think it will help
- Be ready for replies. People will want to help if you point out issues, it is human nature.