Support Resolution Time

What is the typical problem resolution time for customer’s requiring support assistance? What has been your experience? I am receiving a response from support about every 12 to 24 hours for my open issue which began 5 days ago.

Hi @henryw.fhdxk1,

“Typical” is going to vary widely based on our current volume. We are currently carrying a high ticket volume, so responses will not be as fast as we would like to deliver them.

I’ll review your ticket and make sure it’s in the right queue and that our team understands that it seems to be dragging on a little long.

Message an
Expert customer