Hi. We have two phones in the same RW account (motto x 1st and Moto 1g 1st). We want to switch phones. Can someone point on how to do this? do I have to deactivate each phone before reactivating with the number I want on each phone?
The simplest way to do this would be to swap the phone numbers on the two phones.
That can be done by submitting a help request
Let us know if that works for you. If you need to also swap the data back on the new phones then you
might have to jump through some additional hoops.
We want to switch phones…do I have to deactivate each phone before reactivating with the number I want on each phone?
Please define switching phones. Are you upgrading to new phones or simply trading the existing between between “we.”
If upgrading to different phones do not deactivate your phones prior to activating new phones as a replacements for the old phones. They will be automatically be deactivated during the activation processes.
If trading phones/swapping #s @amitl is correct but please be aware any saved voice mails will be gone.