My Moto X 1st Gen has recently started to show signs of its old age and, yes, I’ve ordered a new phone. The biggest issue so far is that the battery life is about 2 hours doing nothing at all. Unfortunately, today, it got a little worse. So, last night, the battery died because I forgot to plug it in. This morning when I tried to restart the phone, it goes through all the optimizing apps process which takes awhile. But then, I get a black screen with the back, home, and apps buttons on the bottom and a couple of symbols in the upper right. I can’t do anything and then a window pops up with the phrase Process System Not Responding. It also asks if I want to reboot. If I reboot, it just does it all over again. If I do nothing at this stage, it will just reboot itself and start the process over again.
So basically, the phone won’t turn on. I don’t know if this is a phone issue or an SD card issue or what. I can’t access “settings” or “apps” or anything. It just boots and reboots again and again and again without actually being able to start up.
I have tried clearing the cache partition which seems to go through correctly (it takes about 8 minutes). The reboot doesn’t work.
Once, when I tried to just shut down after the Process System Not Responding message, I was asked if I wanted to start in Safe Mode. I chose “yes” but it just ran through the same process with the same results (optimizing apps, starting, blank screen, start over again).
I don’t know how much of my stuff will be erased if I do a factory reset because honestly, I don’t know how much of it has synced or how much I’ve backed up in the past. Is there a way to avoid a factory reset? Could I take it to a professional to see if they can save my stuff?
Also worth noting is that I’ve tried just shutting the thing down through the recovery menu but it shuts down and then, since it’s plugged in (I guess), it just tries to start up again.