System update woes


Moto G5 Plus

Not sure which plan

Includes data

Issue Description

My Moto G5 Plus has become very unstable since this week’s system update. Android version 7.0, security patch level August 1 2018, Build number NPNS25,137-93-18. 4 GB RAM, 64 GB ROM. It crashes and restarts frequently with no error message. Sometimes it restarts when I enter my PIN. Right now it says I’m using 7 GB of storage and 1.4 GB of memory, but it’s in Safe Mode. I was able to start in Safe Mode but don’t know what to do next.

Any suggestions other than getting a new phone?


We’ve seen a number of reports of battery life issues, instability, etc right after the update. The report is that it resolves after a few days. Some have reported that a cache clear, following the directions that start with the phone off, have resolved the issue: Clearing the Cache – Republic Help Others have reported simply waiting for 72 hours has resolved the issue.

Moto G 5 Plus Battery Life

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.