Text Message won't show pictures

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?


Issue Description

Samsung A50 Txt talk data Can not receive a picture with a text message.

Hi @donnc.otk1y9 and welcome back to the Member Community. Are you using the supported Google Messages texting app?

Here’s a support document about Can’t Text on Samsung Galaxy Phone that might help.

If you are using Google Messages, recommend you also check and make sure RCS chat features are disabled.

And one other support note that might help – Can’t Send or Receive MMS Text Messages (Group and/or Pictures)

Please come back with questions if none of these help.

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Hi @donnc.otk1y9 and welcome back to the community. When we see a Samsung user having problems with picture messages there are two likely reasons. The most common would be that the Samsung Messages app, which isn’t compatible with Republic, hasn’t been replaced on the phone. If that’s the case you’ll want to download Google Messages and use it for texting to resolve the issue.

In addition, I would recommend reviewing this fantastic member created content for Samsung users and do each of the steps: Optimizing your Samsung Galaxy phone for Republic Wireless - Tips & Tricks - Member Community

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