Text messages did not transfer to new phone

What phone do you have? Moto G stylus

What plan are you on? 1G unlimited talk text

Does your plan include data, or just talk & text? data

Issue Description

Bought 2 new phones and all of my data transferred, but my wife's phone did not move the texts data over. I think that everything else did transfer. Note she doesn't use the anywhere app, but uses the messages one. How can I get the old texts to her new phone?


Hi @donaldd.ofermb,

There’s an app for that and it’s mentioned among other things here:


I used the SMS+ app and did not get all of my.y messages. Some of them have strings of time stamps but no actual text. I am trying to transfer from a Moto G5+ to a Moto Play.

I used the SMS backup and restore which did work, but not sure if it brought everything over either… I have to keep working on it.


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer