Texting Moto G7: Messages app update and texts not received by third party

Texts: Two new Moto G7 phones only one can have texts received by a 3rd number, we have reset everything to no avail. The only thing we have noticed is the numbers the one phone can’t text are on ATT but the other phone can. What’s going on?

Sorry to see that your question has gone unanswered for a day.
When you say “reset everything” can you elaborate what things you have reset.

Usually this type of issue can be fixed by

or

If neither help then it is likely a routing issue that may require RW support intervention.
You will need to submit a help ticket to get that sorted out.

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The problem was finally fixed when I reinstalled Message and did not install the updates. It was te updte that caused the app to not work.

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