The Death of Republic wireless. “Hurry up, and buy a defective new phone from Republic, and get a used as a replacement.”
What has happened within Republic Wireless??? I will say I have been a fan of Republic wireless up until lately. I have been with RW for several years (4 year exactly) I even went as far as getting friends and family set up with Republic wireless (20+ individuals nationwide). I had a 1st gen MotoG (on the old plan that I loved) that was old and starting to be outdated, so I bought my wife and I new phones. I thought it was going to be another good renewal with them (Wrong the internet stinks and I don’t care for the plans with the new phones). So I get my new moto G4 plus phone and realize the speaker is broken (Static and viberations in everything you did). I finally speak with a series of Tech support agents through email, who most of them tell me to do the same things (annoying). I then finally had enough and shared with them a link to Lenovo’s website (that discusses a known defect in some of the ear pieces). I finally get someone after much persuasion to have them send me a “new phone”. I set it up, and come to find this is a refurbished phone. I bought two new phones a little over a month prior, and you send me a defective to replace it with a pre-owned phone (as stated next to the device ID)? At this point I want a refund of the original phone, and I will take my business to Project Fi. It was nice to do business with you over the years, but at this point I don’t want to do business with you anymore as I see how you value my business.
Sincerely, An upset customer.