Over the past five years, our community, The Republic, has grown and evolved. I may be a bit biased, but I believe we have the best community of any mobile phone service out there. It is made great by the people assembled here, members, non-members and employees alike. Our community has been a big part of our success. It has been our home, our confidant and, for many, their first introduction to the Republic culture.
Today’s community is used as our member question and issue forum, product ideation, service announcement center, and knowledge base. Over the last 5 years, it has hosted over 60k discussion threads. Well over 20K of those discussions have been marked with a “Correct Answer” and those answers have been viewed more than 2.5 million times in just the last 90 days.
Now it is time for our community to make a change. Towards the middle of May, we will be introducing a new Community forum for our members, I think most of you will like. We worked very hard with the Ambassadors and Experts to test a few platforms and have decided to move to Discourse.
Discourse is a Community forum designed for simple discussion. It is easy to navigate, find the answers you need, and share your knowledge with others. It is simple to moderate, manage and will help improve the Republic Wireless Customer Experience. Discourse is used by many large communities today and we believe it will be intuitive enough for forum newbies, powerful enough for forum pros and flexible enough for our super-users and staff.
Over the next few weeks, we will be releasing more detailed information regarding the schedule of migration events, structure, and features of our new forum.
Thank you for being a vital part of The Republic Community and stay tuned. Feel free to discuss this here.