This device and sim pair say they arent elible. I have been using this phone for five months


#1

All of a sudden my phone stopped making text and calls. the rest of the phone is working perfectly


#2

Which phone do you have and do you have Facebook installed? If you have Facebook try this:

Uninstall it.

Restart phone.

Reinstall it.


#3

Thank you. I tried this and it still says my phone isnt supported on the Republic wireless network at this time


#4

Hi @hannahh.dzmmef

As our friend @billg inquired, which particular phone are you asking about?.

Information is our friend here in the community.


#5

Hi @hannahh.dzmmef,

I’ve seen the mismatched device SIM pair error on one of my own phones. For me, it occurred when moving a Republic 3.0 SIM from one phone to another.

A potential quick fix is to power down, restart then “VoIP” your phone. A video demonstration is here: How to VOIP Your Phone. If this doesn’t work, please raise a help ticket. You may do so when signed into your Republic account here: Republic Help.


#6