This Number is Disconnected or No Longer in Service

calling

#1

I have a nexus 5x

I’m on the MyChoice + 1GB plan


Issue Description

When people call me and I do not answer, they get a recording that my number has been disconnected. This does not happen everytime but it has happened to more than one person. Please advise.


#2

Hi @juliez.0m5xoi,

Have you recorded your own voicemail greeting? The default voicemail greeting states, “The Republic Wireless member you have called is not available. Please leave a message after the beep.” Unfortunately, It’s not unusual for people to think that means the number has been disconnected.

If you have recorded your own voicemail greeting or if you’re certain people are hearing the “disconnected or no longer in service” message, please open a ticket with our support team when you have some recent examples of this experience. It would be helpful if our technicians could know the number that placed the call to your phone and the exact time of the call in order to determine why these calls are resulting in this message.


#3