Transfer data from Moto X to new phone....old phone is dead

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?


Issue Description

My old Moto X will connected to charger and the light comes on, however, even after 24 hour, it shows no charge and will not start. I have ordered a new phone and am wondering how to transfer data to my new phone.

Hi @comicart

Have you tried a different charger/outlet?. Might be worth it. Also, you can try to press and hold the power button for up to two minutes and you might get it to boot_up.

Here is a document(s) that should help you with data transfer.

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Yep, I have tried all that. It is not the charger or cord. I haven’t held the power button for 2 minutes, but will give that a whirl.

Thanks RDG

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