Transfering Data to New Phone

I am upgrading from Moto E to Samsung Galaxy J3. Moto E is corrupted or has a virus what steps are needed to take to transfer data to the Samsung J3.

Hi @aloisl.z,

You reference your Moto E as being corrupted. It’s unlikely to have a virus, however, is the phone operable? If not, transferring user content will be limited to what’s already been backed up in Google’s cloud. That should transfer when you add the same Google account used on the Moto E to your new Samsung Galaxy J3.

If the Moto E is operable, there are other options to move user content not backed up to Google’s cloud. Please let us know if this is the case.

Yes, the Moto E is still operable.

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