I have submitted a support ticket (1027701) but 31 hours out I’ve not received anything but the automated response telling me what my ticket # is. I thought maybe others were having the same issue - here’s what’s going on:
I got a Moto Z Play for my wife to replace her Moto E. When we turn on the Z we get to the screen to transfer stuff from her old phone - and we always get to the same spot before it hangs up on us - we get the code indicating the two phones have connected to show on both phones, then when we click “Next” we get a message “Sorry, something went wrong.” The directions on the website said not to skip this part or we would not be able to transfer data & apps later, so we do not want to skip this part.
Tried again today - and the directions on the website have changed. It tells us step 2 is to install the republic app on the Z Play, but I would have to skip the transfer step to get there - if I am not gong to be able to transfer data & Apps from the old phone afterward, I am not going to skip that part.
What is the workaround here? Is there a setting I need to tweak on the old phone? Or can I skip ahead to install the republic app and then transfer data from the old phone? Thanks to anyone for any insight.