Transfering pictures


I have purchased a new phone the Galaxy J7, and am trying to download pictures from my old phone a Moto E gen 2 without any luck . Could you please help me accomplish this task. Thank you Connie


The E2 should still work as a tablet. Use the Photos app to move them to the Google cloud. From there you can access them with your new J7.

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Hi @conniea.nlcskz

Did you sync your Moto E (2nd Gen.) to a Google account? If you did, do you see the same photos when you use a computer with a browser and go to the following link?

You’ll need to login the same Google account that’s on the phone.

If you see the pictures, you should also be able to see the pictures on your new phone when you sync it to the same Google account.

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