Transferring phone Information

I am trying to transfer my info from my Moto G 1st gen to my new Moto G plus 4th gen and it keeps saying “Sorry there was a problem” what should I do now?

What information are you trying to transfer? When you activate the G4 as a replacement for the G1 much of your information will transfer when you log into your Gmail account on the G4. For example this information:

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