Transferring photos from my Moto G5 plus phone to a PC

When I connect the USB cable from the phone to the PC I get an immediate response “WE’RE HAVING TROUBLE CONNECTING…MAKE SURE YOUR DEVICE IS UNLOCKED, AND THAT YOU ACCEPT THE NOTIFICATION TO CONNECT” That’s as far as I get. I am new to smart phones and am not very computer savvy. How do I respond to this connection issue?

1st make sure the phone is unlocked (on home screen) when you plug it in
2nd one the USB is connected drag down the notification screen by a 1 finger drag down from the top of the screen and turn USB to data from charge only


Thanks, I’ll give it a try when I get home from work.


Thanks, drm!! Ah, the little things we don’t know!! :slight_smile:


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