Trouble receiving calls via wifi

I very recently ordered a Huawei Ascend 5w for my father and got it activated the other day. It is having trouble receiving texts and calls via wifi. After restarting it, I got it to receive texts but not calls. I noticed initially the little republic arc wasn’t displayed and now it is (this is when it started receiving texts) but when one of us tries calling the phone, it doesn’t go off. We get a few rings and then the message of the republic wireless member not being available. Suggestions on how to proceed? I tried uninstalling the republic app, restarting and redownloading. No help.

See here for troubleshooting steps

Make and Receive a Phone Call

If those don’t work, please submit a help ticket

https://help.republicwireless.com/hc/en-us/requests/new

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