Trying to activate and phone says no sim card but a sim card is that was in when received


What phone do you have? g6Play

What plan are you on? my choice

Does your plan include data, or just talk & text? talk & text

Issue Description


Try re-seating the SIM card in the SIM tray. See here for instructions.



Hi @leonardb.dsolg6

You seemed to have trouble with your phone a week ago and posted for some help here in the community where users can help each other. It has been a while and we haven’t heard back. Have you gotten your phone to work?
If you did, what did you do?


Yes I was sent 2 different SIM cards with instructions to use one to activate my phone and then install the other one.