Phone Brand: Google (Motorola)
Phone Model: Nexus 6
Phone Generation: XT1103
Plan: N/A yet
Plan Option: N/A yet
Hello, I’m trying to activate my new SIM I just received, but after inserting it, running the RW app, logging into my account, and pressing the “Get Started” button, the app seems to stall out and fails to proceed to correctly load the next screen. “Type of Activation” is the title of the next screen that loads, but aside from the header, the screen is white. Screenshot is attached. The only option to choose at that point is “Cancel” and when I do so, the app proceeds to load a screen that reads “Your activation is underway” (screenshot attached also) however, when I reopen the app, I’m brought back to the startup screen again with a request to login to my account once more and the process repeats, without ever activating the account. There is a background notification that reads, “Activating your phone,” but again, nothing comes of it.
Any help on how to proceed with activating my new account would be appreciated. Please keep in mind I’m also planning on porting my current number over to RW, if that makes any difference. I’ve tried rebooting the phone and reinstalling the RW app, but the problem persists.
The phone’s build number is NBD92G and there is a ticket I opened a couple hours ago (#1180166).