UI not responding

#1

What phone do you have? moto x pure

What plan are you on? 3g

Does your plan include data, or just talk & text? data


Issue Description

UI not responding, started last week i believe. Google Chrome always says not responding several times a day.? not sure if connected

i cleared the UI cache, and its still happeing. Sorry i am not cell savvy person, but this last year has been nothing but problems with my service, between Att wifi, and my phone. i have to use my landline in my home, because my cell keeps cutting out, even though it says i have full wifi power.

#2

Welcome to the RW Community … lets see what we can figure out with you.
I have AT&T and agree, their WiFi often doesn’t measure up.
Initally, what does the RW Notification show? … 1 finger swipe down from top … the Arc open/closed and its color along with the verbiage is important. What are the Connectivity Status Notifications? – Republic Help

  • The problem you are having could be a simple as a neighbors WiFi is on the same channel. The easiest method of detecting this would be as follows:
    • Access the Republic Wireless App
    • Tap the Settings Icon :settingsicon: Top right
    • Tap ‘Advanced Settings’
    • Scroll down and Tap ‘Run diagnostics test’ then Tap the Green bar that says ‘RUN DIAGNOSTICS TEST’
      You should see the results once the tests complete, something like this:

      What do you see? (screenshot would be best, to help you understand/take action
#3

Jben, thanks for such clear directions. This is screen shot after test. I will get other info you asked about when it happens again.

I will do this again also when the UI message comes up.

I don’t get the green arc anymore.

Thx

#4

Ok , thanks for the feedback:

  • The Diags didn’t pick off the WiFi problem that I suspected … so put that aside for a bit
  • Per the screenshot, you need to Enable Cell Data Roaming
    • I have a Moto X Pure and it’s a bit harder to find …
      • Android Settings :settingsicon: / Wireless & networks ‘More’ / Cellular networks / Toggle ‘Data roaming’ to the right (green)
  • Loss of the Republic Arc
    • Normally the Republic Arc in the status line can be recovered by the following
      • Republic App/ :settingsicon: Settings / Advanced Settings / Toggle off/on the 'Show the Republic notification’
  • I am not sure what you are referring to as the UI message, could you elaborate?
#5

I enabled roaming, i had it off because battery goes down fast? I thought it might help.

I went to the show republic notification and it was already checked, so I unchecked and rechecked. Still not there. I read a few months back that something was upgraded and some never got the arc back.:thinking:

Here is a link to info about UI not responding:

https://drfone.wondershare.com/android-issue/android-system-ui-stopped.html

Thank you for your time and patience

#6
  • On the RW Arc, you may want to check that something hasn’t changed to block Notifications from RW
    • Settings :settingsicon: / Device/ Notifications should show 'All apps allowed to send"
  • Re the UI message problem, have you ever done a Clear Cache
    • I would recommend you do both the ‘Clear the Cache of All Installed Apps’ and the ‘Clear the Android System Cache’
#7

Republic was blocked?? not sure how that happened. fixed that.

On Moto x Pure i just had to turn off phone and go into recovery mode and cache delete selected and hit power button and it cleared cache…guess what i now have the Republic arc back at top of phone screen… thanks. You are the best at giving instructions, because i know very little about this and it was fairly easy to get it done with your directions. only problems i had was user error…lol ME!.. thanks again i hope this stops the UI problems.

Barb

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#9

this is an email from before when I was having problems with my phone the problem is back and just thought I would send a screenshot again

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