Hello, I recently got a backup phone - an Alcatel A30.
I am an existing Republic customer with a main account.
I am trying to activate the phone as a second line in my main account.
I ordered and inserted a SIM, connected to Wifi, downloaded the republic app.
However when I open the app and click activate, it sends me to a screen describing 4 steps (like checking phone compatibility, getting SIM etc. ) and it says you can sign in to your account to add a line.
So after signing into my account and clicking add a line, I just get a popup (see screenshot) and I can’t seem to actually activate the phone.
I have an open ticket with support but they’ve only suggested:
An activation reset: ( *** # * # 8647 # * # ***), and
Uninstalling and reinstalling the republic app
Neither of which worked.
The phone is a 5045G model and the republic app version is 188.8.131.52 so that should be fine.
The android version is 7.0.
Tech doesn’t seem to know what’s up, so I thought I’d try the forum.
Please see the screenshot for more details.
Any help would be greatly appreciated.