Unable to send or receive text messages


#1

What phone do you have? Alcatel A30

What plan are you on? My Choice

Does your plan include data, or just talk & text? Talk & Text

I started with Republic Wireless last week, and everything was going smoothly, but then out the blue I stopped being able to send or receive text messages. I did a factory reset, cleared the cache, deleted the apps I’d downloaded, etc. Nothing seems to work. Can anyone help me?

Mary


Issue Description


#2

Wow @maryfs

Your day old post bothers me. Yes, we can get you help.

You have done well coming to the community for advice. :relaxed:/:slightly_frowning_face:

Which text messaging application are you using?. The simplest problem would be that the FDR (factory data reset)…or accidental, switched you back to a default texting app.

edited: clarity.


#3

Hi @maryfs,

I’ve asked one of our technicians to take another look at your ticket. I believe this is something our engineers will need to fix, rather than something community can solve.

Thank you for bringing it to our attention here.


#4

Thanks so much for your help!


#5