What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?
Purchased a new Samsung A32 phone from Republic and copied the apps, contacts and such from my Moto E4 plus. I have my choice plan. The phone is not yet activated. I have not been ableto set up any email accounts. I have a few yahoo accounts and one charter account. I have tried several email apps. Each time I get that the email and password do not match. I set up the charter manually to enter the correct user and port numbers. I have had several Motorola and Samsung phones as well as several laptops, desktops and tablets and not had this issue. I am about ready to return the phone.