Unable to text photos over cell

Why am I unable to text photos on cell. Texting photos only works when I have wifi. Moto G4

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?


Issue Description

If your Karma is in good order, perhaps resetting your phone’s RW credentials will help. In the RW app, Advanced Settings > scroll to the bottom > Reset… Then, reboot the phone.

Hi @joer.mzsly8,

Were you able to get texting photos to work on cell? Please let us know if you’re still needing help.