Yesterday I was charged $379.53 for a phone your company claimed was never received. After speaking to two different people and attaching proof of delivery including a message by a republic staff confirming receipt of the phone , is then that all of a sudden my phone was found. Yet, I still get an email from a supervisor by the name of Jennifer saying they are still going to charge me over $200 for water damages and scratches to the phone. I sent the phone in perfect physical condition, aside from it freezing all the time which was the initial problem. Now like I told her I have no control of how FedEx handled the merchandise and I as a customer should not be accountable for it. I need to speak to someone who can helpe resolve this problem. It is very stressful to pay $500 for a phone that is defective , return it for a refurbished one and still be charged another $200 for damages incurred by either their own staff or courier.
First, I’m sorry you had to go through this experience. Our Community is made up of members helping members, and they would not be able to help you with a billing dispute.
I’ve reviewed your ticket and I see that the situation has now been resolved. Thank you for your patience, and please let me know if there is anything further you need.