We have the My Choice plan. However, today (our billing cycle day) my husband received a message on his phone about not receiving a refund. As the account owner, I am usually the one that gets billing related notifications. I checked our online portal and his phone still indicates his plan is My Choice.
Did he happen to take a screenshot of that message? Was it a notification from the Republic app?
We recently transitioned into a new billing software platform, and are seeing a few odd bugs and here there. We’d probably need a screen shot or exact quote of the message and better understanding of how it showed up on the phone to investigate this, though.
That’s probably why the notification that pops up on my phone said that I was being billed zero dollars this month. Thought maybe it was an early birthday present!
Or you signed up for the annual payment plan
Yes, that was a bug that was squashed this weekend. Sorry to have gotten your hopes up!
I thought that was a feature.
I was able to get a screenshot of this message, and have opened a bug ticket so we can get this cleaned up. Thanks for bringing it to our attention.