What phone do you have? Moto X 1st Gen
What plan are you on? Republic Refund 0.5GB
Does your plan include data, or just talk & text? Includes data
I am trying to backup my Moto X1, saving the data onto my Macintosh.
I read that I can simply copy the data in the folders that appear when I connect the device. This, however, does not work, as I get error messages during the transfer, like this:
could not replace file could not copy file “map_cache.db” OK.
could not replace file could not copy file “map_cache.db-shm” OK.
Followed by a message that the devide is not connected (even though it is) and the Android file manager disappears.
I also attempted to export to a vcf file as described here:
However there does not seem to be any way to download the Moto File Manager program to my device, as there is no option in the Play Store program to do that. I see a Play Store screen with a menu that says “Settings, Play Project, Help & feedback…” etc. but cannot do much due to the following situation.
I am doing all this because I repeatedly get a pop-up message on the phone stating:
“Unfortunately the process com.google.process.gapps has stopped OK”
which appear every 2-10 seconds, and seems to prevent many functions from working, including making phone calls.
This problem started a few hours ago (June 13, 2019) I have re-started the phone in an attempt to fix this. I have also cleared the Apps cache (which did not seem to clear anything). And I am attempting to re-set to factory default, but would like a current backup of the device first.
If I can’t get a backup, then I will just reset to factory default as described here:
and start over from scratch.
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