I am also a long-time customer and also unhappy with how the company has changed.
But first a simple web page bug. I was allowed to say “I do not have Republic service”, but republic service was not on the list for my previous carrier. This seems like an easier oversight to correct.
The problem is my Samsung Galaxy phone which does not work well with your system. Technical support refuses to answer my question of “What models are compatible” with the excuse that my email is not setup as the controller of the account. Well, the account is not relevant to the question.
I don’t want a moment spend on trying to solve my Samsung, but I am including a list of problems so that you might know what I am not looking for in a phone.
My original moto-x received voice mails and showed on the same list of recent calls any messages that were left. I could push on the icon and my voice message would play. The Samsung does not do this, but on a good day you might press the #1 key and go check for voice messages. This works for a while until Samsung updates something and then it stops. I don’t want to figure it out or install something, because it will probably get auto updated-over later.
My original moto-x received text messages that were visible. The Samsung shows a message that I need to install some app that when you try to install it the phone correctly shows that it is already installed. It is possible to have dual apps installed, the working one and the Samsung one. This would be sort of okay, but you cannot deleted the Samsung app and get it out of the way.
My original moto-x was able to both receive and initiate calls with my wife’s phone. The Samsung was able to receive, but not initiate calls to my wife and children and I assume a collection of other random phones, but I was able to make some calls. This can be “solved” by once again installing dual applications. However, the same problem exists where the garbage Samsung app cannot be removed. It will forever offer to make itself the default phone app.
A phone is something that needs to be reliable and having a maze of applications some of which render it unusable is not what I want.
I should also mention that I design electronics and program firmware so I am not just “confused” with this new technology. It is not my job to debug my phone, it is my phone’s job to simply work.
Tell me the model so I can throw some money at this problem.