Unknown Image as My Phone Boots


#1

What phone do you have? Moto 5 g

What plan are you on? Not sure

Does your plan include data, or just talk & text? data and talk


Issue Description

When my phone starts to boot, I see an image of a woman giving me a thumb’s up sign. I don’t know who she is or how this image appears or how to delete it.

Once my phone finishes booting, I get the general screen with icons, Google, Play Store, Moto, Duo, the date and time.

Bill Johnson


#2

Try booting the phone in Safe mode and see if the same thing happens.


#3

I don’t see the image when I boot in Safe Mode.

Bill


#4

After opening my phone in Safe Mode and not seeing that photo,
I’ve powered my phone off twice and rebooted it. Didn’t see the
photo either time.

  I went online and found out others have had the same problem,

possibly something being downloaded off Facebook. I don’t think
that happened with me; I’m not big on Facebook.

I’m baffled.


#5

Then an app is changing the boot splash, remove any recent apps you have installed and see if the problem stops.


#6