What phone do you have? Moto E5 Play
What plan are you on? My Choice + 1GB
Does your plan include data, or just talk & text? Yes Data
My phone display is blacked out. I can receive and make calls using Bluetooth. I was advised by the friendly Tech-Support and Experts that I would need to factory reboot the phone and display may work after the reboot.
some of my data is backed up in Google clouds, but some data is on the phone. I’m trying to copy the data to my computer using a USB wire. However, I don’t see anything as the phone is locked.
I learn that the only way to unlock an unresponsive screen will be with the use of third-party apps on your computer.
Could anyone suggest some reliable apps/methods to recover the data from my phone?
Thank you so much!